HEALTH AND SAFETY
At LSS, our number one priority will always be health and safety. Every member of our team is committed to excelling in HSEQ (Health, Safety, Environmental Practices and Quality Control) standards and practices, so that we can guarantee the wellbeing of everyone we serve.
To date, LSS boasts a team of roughly 277 HSEQ-specialized staff members, all of whom work tirelessly to monitor and elevate our health and safety procedures.
Food Safety
As the leading food service provider in Jordan, we implement a sustainable Food Safety Management System aligned to the guidelines of HACCP Codex Alimentarius, ISO 22000, FSSC 22000 (Food Safety System Certification), JFDA Trust Program under “Factories” category, and US Armed Forces procurement requirements. We regularly measure our compliance against national and international regulations and have proactive procedures to help safeguard the quality and safety of food throughout all stages and processes.
And with a commitment to continuously refreshing and improving our food safety procedures, we operate training centers for our employees to undergo extensive health and safety education.
Quality Control
Quality control is the essence of what drives every aspect of our business. We are determined to hire the right team members, train them, and provide them with the organizational and structural resources necessary to ensure consistently superb quality in everything they do.
LSS is the only caterer in the Kingdom with a specialized quality control lab, complete with a dedicated team of lab technicians, nutritionists, and health professionals. Moreover, our rigorous quality control procedures are monitored at every stage by the HSEQ team, from the minute raw materials are received until the fully prepared meals reach our clients’ hands.
Food Safety and Quality Policy
Food Safety & Quality is an integral part of Loyalty Support Services’ Business Principles. The prime objective of LSS is to ensure that all services provided and products handled in our operations are maintained at a level that meets or exceeds LSS’s high standards and the requirements of our customers. Our policy is to never compromise on the Food Safety & Quality of our products and services at any level of LSS business functions.
LSS Objectives are to achieve and maintain 100% safe food with high quality for customers, develop a sustainable food safety & quality culture throughout the business, communicate LSS’s food safety management efforts to customers and suppliers, and reduce the risk resulting from operational conditions to minimum levels.
LSS Management is committed to Food Safety and Quality, and our excellence includes:
Compliance
Ensuring that all food products conform to statutory and regulatory requirements, as well as mutually agreed customer food safety and quality standards, to consistently achieve and maintain customer satisfaction throughout all operations.
Training
Providing dedicated training and education to ensure our employees remain knowledgeable, compliant, and aligned with our quality requirements, sustaining a strong food safety and quality culture across LSS through continuous skill development.
Improvement
Ensuring continual improvement of the LSS Integrated Food Safety Management System through regular reviews of principles of food safety and quality, food defense, and food fraud mitigation, objectives, and changing conditions.
Communication
Ensuring that our Food Safety Policy is clearly communicated, consistently implemented, and fully understood across all organizational levels, while remaining accessible to other interested parties and effectively applied in all relevant areas.
Safety First
ISO 22000
FSSC 22000
Food Safety System Certification
HACCP Codex Alimentarius
Hazard Analysis
and Critical Control Point
MIL-STD 3006C
Sanitarily Approved Food Establishment for
US Armed Forces Procurement
JFDA
Trust program
Category: ”Factories”
JAS
Jordanian
Accreditation System